Returns & Exchanges Policy
At Liliana Esquivia, each dress is created in limited production with care and intention.
We want you to feel confident when choosing a piece for your child’s special moment.
If something isn’t quite right, we’re here to help.
14-Day Returns
We accept returns within 14 days of delivery (based on tracking confirmation).
To begin a return or exchange, please contact us at:
📧 lilianafashionusa@gmail.com
Include your order number and we will guide you through the next steps.
Returns must be reviewed and approved before shipping the item back.
Complimentary Size Exchange
We understand that fit matters.
We offer one size exchange per order, subject to availability.
Customers are responsible for return shipping.
Once the original item is received and inspected, the replacement size will be shipped.
Return Eligibility
To preserve the integrity of our garments, returned items must be:
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Unworn and unused
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Free from perfume, deodorant, or smoke odors
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Free from food or beverage stains (such as frosting, chocolate, juice, or fruit)
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Free from grass, dirt, marker, crayon, sunscreen, adhesive, or makeup stains
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With original tags attached
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In original packaging
Because our dresses are designed for meaningful occasions, we kindly ask that they be tried on carefully before the event.
Items showing signs of wear, staining, or alteration cannot be accepted.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service to ensure safe delivery.
Final Sale Items
Items marked as Final Sale are not eligible for return or exchange.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged or incorrect, contact us within 48 hours at:
📧 lilianafashionusa@gmail.com
We will resolve the matter promptly.
Refunds
Once your return is received and approved, refunds will be issued to the original payment method within 5–7 business days.
